Legal Information

CreativeDigitax ("we," "us," or "our"), registered at 94200, 22 Rue Danielle Casanova, Ivry-sur-Seine, France, is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR").

1. Data Controller

The data controller is CreativeDigitax, 94200, 22 Rue Danielle Casanova, Ivry-sur-Seine, France. Contact: [email protected]

2. Data We Collect

We collect personal data you voluntarily provide through our contact forms, including: name, email address, company information, project details, and budget range. We also collect technical data such as IP address, browser type, and usage analytics through essential cookies.

3. Purpose of Processing

Your data is processed for the following purposes: responding to your inquiries, delivering requested marketing automation services, managing our client relationship, sending service-related communications, and complying with legal obligations.

4. Legal Basis

We process data based on: consent (Article 6(1)(a) GDPR) when you submit forms, contractual necessity (Article 6(1)(b) GDPR) for service delivery, and legitimate interest (Article 6(1)(f) GDPR) for analytics and service improvement.

5. Data Retention

Personal data is retained for the duration of our business relationship and for up to 24 months after the last interaction, unless a longer retention period is required by law.

6. Your Rights

Under GDPR, you have the right to: access your data, rectify inaccurate data, erasure ("right to be forgotten"), restrict processing, data portability, and object to processing. To exercise these rights, contact [email protected].

7. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and regular security assessments.

8. International Transfers

Data may be transferred to processors outside the EU/EEA. In such cases, we ensure adequate safeguards through Standard Contractual Clauses or adequacy decisions as required by GDPR.

9. Complaints

You have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) if you believe your data protection rights have been infringed.

These Terms of Service govern the provision of digital marketing, automation, and MarTech consulting services by CreativeDigitax, 94200, 22 Rue Danielle Casanova, Ivry-sur-Seine, France.

1. Scope of Services

CreativeDigitax provides marketing automation architecture, dynamic creative generation, cross-channel personalization, analytics infrastructure, and related MarTech consulting services as specified in individual project proposals and statements of work.

2. Engagement Process

Services begin upon written confirmation of a project proposal. Each engagement is governed by a specific Statement of Work (SOW) detailing deliverables, timelines, milestones, and pricing. Changes to scope require written agreement and may result in revised pricing.

3. Payment Terms

Invoices are payable within 14 days of issuance unless otherwise specified. A 40% deposit is required before project commencement. Late payments accrue interest at 3% per month. All prices are quoted in EUR and are exclusive of applicable taxes.

4. Intellectual Property

Upon full payment, all deliverables and associated intellectual property rights transfer to the client. CreativeDigitax retains the right to use anonymized project data for portfolio and case study purposes unless explicitly declined in writing.

5. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement. This obligation survives termination for a period of 24 months.

6. Limitation of Liability

CreativeDigitax's total liability shall not exceed the total fees paid under the relevant SOW. We are not liable for indirect, consequential, or incidental damages, including lost profits or business interruption.

7. Termination

Either party may terminate with 30 days written notice. Upon termination, client pays for all work completed to date. Deliverables produced up to the termination date are delivered to the client upon payment.

8. Governing Law

These terms are governed by French law. Any disputes shall be resolved before the competent courts of Paris, France.

This Cookie Policy explains how CreativeDigitax, 94200, 22 Rue Danielle Casanova, Ivry-sur-Seine, France, uses cookies and similar technologies on our website.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site and improve your experience.

2. Types of Cookies We Use

Essential Cookies: Required for the website to function properly. These cannot be disabled. They include session cookies and security tokens.

Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. These are only active with your consent.

Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and form inputs.

3. Specific Cookies

Our website uses the following cookies: localStorage persistence for cookie consent preferences ( cd_cookie_accepted), session state for navigation, and essential functionality tokens. No third-party tracking cookies are set without explicit consent.

4. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may impair website functionality.

5. Consent

Non-essential cookies are only activated after you provide explicit consent via our cookie banner. You may withdraw consent at any time by clearing your browser cookies or contacting us.

6. Changes

We may update this Cookie Policy periodically. Material changes will be communicated through our website or via email to registered contacts.

7. Contact

For questions about our cookie usage, contact [email protected] or write to: CreativeDigitax, 94200, 22 Rue Danielle Casanova, Ivry-sur-Seine, France.

This Refund Policy applies to all services provided by CreativeDigitax, 94200, 22 Rue Danielle Casanova, Ivry-sur-Seine, France.

1. Deposit

The initial deposit of 40% of the total project fee is non-refundable once project work has commenced. This covers resource allocation, initial architecture design, and project setup.

2. Milestone-Based Refunds

Payments are structured around project milestones. If a project is terminated after completion of a milestone, no refund is due for that milestone. Refunds may apply for upcoming, unstarted milestones.

3. Client-Initiated Cancellation

If the client cancels before work begins, a full refund of the deposit is issued within 14 days. Cancellation after work begins results in payment for all completed work up to the termination date.

4. Service Dissatisfaction

If the delivered service materially deviates from the agreed SOW, the client must notify CreativeDigitax in writing within 14 days of delivery. We will remediate at no additional cost within 30 days. If remediation is not possible, a partial refund proportional to the deviation will be issued.

5. Force Majeure

In cases of force majeure preventing delivery, both parties agree to negotiate in good faith. Refunds for prepaid work will be assessed based on work completed versus total scope.

6. Processing

Approved refunds are processed within 14 business days to the original payment method. Clients will receive email confirmation when a refund is initiated.

7. Disputes

Refund disputes should be directed to [email protected]. Unresolved disputes are subject to mediation before legal proceedings under French law.